FAQ’s

SHIPPING & RETURNS

  • I aim to pack and ship ready made garments within 3 working days and send royal mail tracked 48 unless otherwise agreed. There is also the option for local pick up and/or drop off if you live on the Isle of Wight.

    Bespoke orders that are commissioned can take around 4 - 8 weeks to complete depending on workload. If you are in a particular hurry for a garment, please get in touch with me in case we can arrange for an expedited order.

  • Yes I offer free 48 hour tracked delivery to UK customers for every order over £200. However, please note that if you do subsequently wish to return an item after receiving it with free shipping, a return fee will be applied to recoup the original postage costs.

    If you live on the Isle of Wight i can arrange for local pick up or drop off of your order. Just select ‘local drop off’ for the shipping option at checkout and leave your contact phone number and address.

  • Yes I do. If you purchase something that isn’t quite right for you then I do offer a 14 day return policy (except for custom, bespoke or sale items).

    If you wish to return your item, please contact me in the first instance using the form below. Please include details of your name, order number, details of the item you wish to return and the reason for return. I will then be in touch with the return address and details of how to post it to me. The return postage cost it at your expense and to avoid items getting lost in transit I highly recommend sending goods via recorded delivery.

    Once I receive the item in the original condition it was sold, I will refund the item cost, however the original postage costs will not be refunded.

    PLEASE NOTE: if your order had qualified for free delivery and then you wish to return that order, my original postage costs will need to be recouped before I issue your refund.

    This is a slow-fashion brand and I am a one-woman band so please do bear that in mind. I encourage communication wherever possible so we can get any issues resolved.

GENERAL

  • All of my pieces are handmade by me out of vintage and pre-loved textiles. Some of the fabrics are deadstock or seconds which means they haven’t been used yet but have minor defects which mean they cannot be sold for their intended purpose ie: a duvet set with missing buttons). I then purchase it, upcycle it into one of my garments, thereby diverted it landfill.

    I do my best to source the best quality textiles which I then wash, stain remove or repair wherever possible but some impurities or signs of age may still remain. I try to give an accurate depiction of the condition of the textiles through written description and photographs on my listings but if you are expecting pristine fabrics, with no character or back-story then this may not be the shop for you.

  • I take in to account the cost of the textile (some of the textiles I find, particularly the vintage patchwork quilts are very expensive even to buy second hand due to the intricate work involved in their construction), a proportion of the time it takes to design, photograph and market each piece, and my wage as a seamstress making the garment.

  • I predominantly make all of my garments, however, at busy times my mother, Ann also helps out. She lives in the same town and is often popping over to give help and advice on my latest designs. She used to make all her own clothes, as did her mother before her so it’s really nice to be continuing that legacy.

GARMENT CARE

  • Most of the garments can be washed in a washing machine on a regular cycle of 30 degrees unless otherwise stated in the listing description.

    UPCYCLED PATCHWORK QUILTS:

    I would recommend spot cleaning the garments made from patchwork quilts as much as possible to avoid unnecessary wear to the patchwork.

    Some of the quilts I upcycle are quite old and delicate and some are handstitched rather than finished on a sewing machine so require extra care. The beauty of patchwork, however, is that it can be repaired by replacing the small patches of fabric over time.

    UPCYCLED EMBROIDERED OR LACE TABLECLOTHS:

    If you’ve bought a garment made from embroidered linen or lace, spot cleaning or handwashing is preferred. if you do put them in the washing machine, turning them inside out or placing them in a muslin delicates bag first is recommended. Cold wash or 30 degree cycle only.

  • I take in to account the cost of the textile (some of the textiles I find, particularly the vintage patchwork quilts are very expensive even to buy second hand due to the intricate work involved in their construction), a proportion of the time it takes to design, photograph and market each piece, and my wage as a seamstress making the garment.

Returns Form